CGI Recruitment Program 2026 :-
CGI is hiring candidates for the role of Service Desk Technician L1 Support – Fresher for the Bangalore, Karnataka, India location. The complete details about CGI Recruitment Program 2026 are as follows.
| Company Name:- | CGI |
| Required Education: | B.Sc. Computer Science / BCA / BTech |
| Required Skills: | Good understanding of computer fundamentals, operating systems, networking basics, and MS Office. Basic knowledge of Windows troubleshooting, system configuration, and common IT tools. |
| Job Category | Service Desk / End User Services |
| Position ID | J0226-1622 |
Qualifications
Eligibility Criteria:
- B.Sc. Computer Science / BCA / BTECH – 2023 , 2024 or 2025 passed outs.
- Minimum 60% academic score throughout (10th, 12th & UG).
- No active backlogs.
- Strong academic performance and willingness to learn.
Required Skills
- Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.
- Basic knowledge of Windows troubleshooting, system configuration, and common IT tools.
- Strong communication skills (verbal & written).
- Good problem‑solving and analytical abilities.
- Ability to work in a fast-paced, customer‑centric environment.
- Willingness to work in 24/7 rotational shifts.
Job Summary
CGI hiring energetic and customer‑focused fresh graduates (B.Sc. CS / BCA / BTECH) to join our Service Desk team. This role involves providing Level‑1 IT support to end users, troubleshooting technical issues, and ensuring seamless IT operations across the organization.
Key Responsibilities
- Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing tools.
- Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues.
- Perform password resets, account unlocks, and user access support.
- Log and track incidents in the ticketing system and ensure timely closure as per SLA.
- Escalate unresolved issues to L2/L3 teams.
- Document resolutions and maintain knowledge base updates.
- Deliver excellent customer service and communicate solutions clearly.
Skills Required
Note
- Immediate joiners preferred.
- Training & certification opportunities (ITIL, MS365, ServiceNow basics).
- Health insurance and additional corporate benefits.
- Growth opportunities within IT Support & Infrastructure teams.
CGI Recruitment Program 2026 Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
