Ciena Work From Home Job Alerts | Hiring ServiceNow Developer – Apply Now!

Qualifications

Technical Skills:

• Strong proficiency in JavaScript, HTML, and other relevant scripting languages.
• Extensive experience in ServiceNow administration and development, including form design, workflow configuration, and UI customization.
• Familiarity with Service Operations Workspace, Employee Center, Performance Analytics, Flow Designer, or other ServiceNow modules is a plus.

Soft Skills:

• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment and effectively manage multiple tasks simultaneously.

Job Description & Key Responsibilities:

Ciena is seeking a highly motivated and detail-oriented ServiceNow Developer with 2-3 years of experience to join our IT team. The ServiceNow Developer will be responsible for supporting the development and maintenance of our ServiceNow platform, with a focus on customer productivity, process improvements and automation efforts.

• Collaborate closely with various teams, business stakeholders, and end-users to understand requirements and deliver effective ServiceNow solutions.
• Maintain and update the existing ServiceNow platform and configurations as required.
• Utilize in-depth knowledge of the ITSM module to enhance incident, problem, change, and request management processes.
• Write, test, and debug scripts and code to support ServiceNow applications and integrations.
• Work with senior developers to ensure code quality and adherence to best practices.
• Identify opportunities for process automation and efficiency improvements within the ServiceNow platform.
• Manage and maintain the configuration of the ServiceNow platform, ensuring accuracy, integrity, and compliance with established standards.