Citi Hiring Officer – Chat Operations | Experience: 0-3 years

Citi Hiring Officer – Chat Operations:-

Citi is hiring candidates for the role of Officer – Chat Operations for the Pune, India locations. The complete details about Citi Hiring Officer – Chat Operations are as follows.

  • Job Position: Officer - Chat Operations
  • Job Location: Pune, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID: 22584138
  • Education Level: Graduation


  • Overall 0 – 3  years of relevant experience
  • Sound presentation and analytical skills
  • Strong problem solving skills and detail-oriented
  • Graduate in any stream, masters degree is not a mandate


  • Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
  • Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
  • Must possess good analytical skills
  • Courteous with strong customer service orientation
  • Dependable with proficient attention to detail
  • Persuasiveness and a willingness to resolve customer queries
  • Prior experience working in a customer service/customer support space for international market is highly preferred.
  • Prior experience in email/chat process highly preferred
  • Experience working in a retail banking space is highly preferred.

Roles & Responsibilities:-

This is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations – Core Team.

  • Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
  • Follow-up on all customer requests via chat and email
  • Maintains detailed knowledge of product and service offerings to customers
  • Analyzes risk areas and identify solutions to meet customer’s needs
  • Ensuring Information security for sensitive data
  • Helps to teach our customer how to self-service through our internet website
  • Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
  • Accurate reporting of MIS/Timekeeping
  • Undertake other assignments/projects as given by the Team Lead/Manager
  • Apply professional attitude and image for all internal and external customers
  • Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints

Shift of operations: US Day/India Night – Rotating shift with work on Saturday/Sundays. 5 day work week

Skills Required

Citi Hiring Officer – Chat Operations Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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