Cognizant Is Hiring Process Executive – Tech Support | Apply Soon :-
Cognizant is hiring candidates for the role of Process Executive – Tech Support (Voice) for the Hyderabad, India locations. The complete details about Cognizant Is Hiring are as follows.
| Company Name:- | Cognizant |
| Required Education: | Graduation |
| Required Skills: | Possess strong English speaking skills to communicate effectively with clients. Have basic technical knowledge and troubleshooting skills. |
| Job Category: | Technology & Engineering |
| Work model: | Work from Office |
Qualifications
- Possess strong English speaking skills to communicate effectively with clients.
- Have basic technical knowledge and troubleshooting skills.
- Demonstrate good problem-solving abilities and attention to detail.
- Show willingness to learn and adapt to new technologies.
- Exhibit excellent customer service skills and a client-focused approach.
- Experience in ISV or Hi-Tech domains is a plus.
- Ability to work in rotational shifts and handle multiple tasks efficiently.
Job Summary:
Cognizant isseeking a Process Executive – Tech Support with 0 to 1 year of experience to join our team. The ideal candidate should have strong English speaking skills and a passion for technology.
This role involves providing technical support to clients ensuring their issues are resolved efficiently. The position requires working from the office with rotational shifts.
Job Roles & Responsibilities:
- Provide technical support to clients by addressing their issues and queries in a timely manner.
- Assist clients in troubleshooting technical problems and guide them through step-by-step solutions.
- Document and track client issues and resolutions in the support system.
- Collaborate with other team members to resolve complex technical issues.
- Ensure high levels of customer satisfaction by delivering quality support services.
- Maintain up-to-date knowledge of company products and services to provide accurate information to clients.
- Communicate effectively with clients to understand their technical problems and provide appropriate solutions.
- Escalate unresolved issues to higher-level support teams when necessary.
- Monitor and follow up on pending issues to ensure timely resolution.
- Participate in training sessions to enhance technical skills and knowledge.
- Adhere to company policies and procedures while handling client issues.
- Provide feedback to improve support processes and client experience.
- Work in rotational shifts to provide 24/7 support coverage.
Skills Required
The Cognizant community:
Cognizant is a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- Cognizant don’t just dream of a better way – Cognizant make it happen.
- Cognizant take care of our people, clients, company, communities and climate by doing what’s right.
- Cognizant foster an innovative environment where you can build the career path that’s right for you.
Cognizant Is Hiring Process Executive – Tech Support Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
