Cognizant Off Campus Hiring | Trainee – IT Service Desk – Fresher | 4 Lakhs PA

Qualifications

• 2023 Batch of B.E/B.Tech of any branch (UG full time degree).
• Candidates having 50 % in X, XII or Diploma, UG.
• Open to Indian nationals only.
• Being flexible to any work locations, shift timing, technology.
• The final Cognizant onboarding would be subject to satisfactory background verification.

Key Roles & Responsibilities:-

• Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
• Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.
• Associate should be client focused and able to work with users from different communities and cultures across the globe.
• Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge.
• Work in shifts and work from office.

Support available from Cognizant (post joining as Full Time Employee)

• Night shift allowance will be paid by the project.
• Cognizant provide cabs for pick-up and drop, ensuring safety and comfort.
• Timely rewards and recognition for top performers.

Please note, if selected, you will join as a fresher as no prior work experience will be considered.