Concentrix Business Analyst Job Openings 2025 – Research & Analytics

Qualifications

Concentrix is currently looking for a Business Analyst, who is able to connect business and commercial logic to define a plan and lead its execution to increase profitability.

The candidate will also be responsible for bringing together various teams (Ops, Sales, Pricing, Carrier, Product) to gather information related to our cost base, and agree on action plans. Your contribution will be essential to safeguard and improve the profitability of our business.

• Ensure complete ownership of the usage based commercial flow, including scoping and delivering cost impact analysis, defining commercial recommendations, working with key stakeholders including Routing and Carrier to ensure accuracy and completeness of inputs, liaising with the Deal desk team and CMT for implementation and responding to any queries in a timely manner.
• Utilising Excel, Tableau BI and SQL queries to investigate and analyse data to provide insight, identify variances and anomalies and identify actions to improve business performance.
• Look to further improve the existing cost monitoring processes and further automation to increase internal efficiency

Our global analytics team, with deep industry expertise inspires intelligent change by infusing “Analytics First” philosophy into multiple businesses. Concentrix bring in best-in-class analytics delivery to the organizations in different industries and help them wield data and analytics as a competitive armor, operational accelerant, and innovation catalyst.

Concentrix provide a plethora of analytics solutions such as Customer Experience analysis, Speech &Text Insights, Operational analytics, Journey analytics, Social Media analytics, Collection Analytics, Payment Integrity, Revenue & Sales Analytics, driving relevant business impact to our customers.