Concentrix Job Alerts 2025 | Hiring Analyst, Forecasting

Qualifications

• Highly skilled in Mathematical and Statistical modelling (R-studio, python)
• Experience in developing machine learning models like classification, linear/logistic regression.
• Knowledge on Excel & Power BI tools
• Ability of analyzing huge datasets
• Hands on experience of forecasting for large and complex attributes
• Analytical and good understanding of contact centre metrics
• Strong business acumen
• Should be a good communicator and a collaborator
• Strong Communicator and decision maker
• Core forecasting experience 0.6-2 years in a BPO/Contact center environment.

Roles & Responsibilities:

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. Partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

• The Point of Contact for forecasting and budget planning
• Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis
• Refines forecasting scenarios and generates final forecast
• Refines and capture data to be used as an input to the models
• Designs and develops forecasting scenarios
• Generate short term forecasts, incorporating business impacts
• Revise forecast based upon feedback
• Maintain process documentation and tweak as per requirement.
• Understanding on Time Series forecasting
• Understanding of WFM and Contact volume & AHT forecasting