Concentrix Recruitment Program 2025 | Hiring Analyst, Forecasting – Apply Now!

Qualifications

Qualification: Graduation

Key skills and knowledge:

• High proficiency in Excel & Power BI tools is a must.
• Experience in developing machine learning models like classification, linear/logistic regression.
• Ability of analyzing huge datasets and hands on experience of forecasting for large and complex attributes
• Analytical and good understanding of contact center metrics
• Mathematical and Statistics and exposure to R-studio/python.
• Strong business acumen
• Should be a good communicator and a collaborator
• Core forecasting experience 0.6-2 years in a BPO/Contact center environment
• Presentation skills – essential.

Roles & Key Responsibilities

• The Point of Contact for forecasting and budget planning
• Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis
• Refines forecasting scenarios and generates final forecast
• Refines and capture data to be used as an input to the models
• Designs and develops forecasting scenarios
• Generate short term forecasts, incorporating business impacts
• Revise forecast based upon feedback
• Maintain process documentation and tweak as per requirement.
• Understanding on Time Series forecasting
• Understanding of WFM and Contact volume & AHT forecasting.