Concentrix Recruitment Program 2026 :-
Concentrix is hiring candidates for the role of Sr. SME, Operations for the Pune, Maharashtra, India locations. The complete details about Concentrix Recruitment Program 2026 are as follows.
| Company Name:- | Concentrix |
| Required Education: | Graduation |
| Required Skills: | Good Excel skills and Reporting knowledge. Should be Certified Maintenance Technician/Certified diagnostic expert |
| Job Category: | Operations |
| Experience: | R1703770 |
Qualifications
Educational Qualification: Graduate (automobile) B-Tech automobile is preferred
Key skills & knowledge:
- The technical expert/SME must have profound expertise and understanding of four-wheeler systems.
- Special focus on engines, transmissions, chassis, and electrical components of internal combustion engine (ICE) vehicles.
- Familiarity with hybrid and electric vehicle technologies is crucial.
- The candidate should be knowledgeable about the latest technologies and current car models.
- Includes competitor offerings in the market.
- They should be skilled in identifying the root causes of issues reported by customers.
- Information may come from case managers on the floor, dealers, or examination of the case history.
- Excellent verbal and written communication skills.
- Overall should be a good team player with willingness to learn and drive to achieve.
- Good Excel skills and Reporting knowledge.
- Should be Certified Maintenance Technician/Certified diagnostic expert
- Should be adept at analyzing data from the contact center to provide valuable insights that can enhance design and technical aspects within the organization.
- Must also be capable of designing technical training programs for frontline executives based on assessed training needs.
- Effective collaboration with various teams and stakeholders, such as dealerships, service teams, engineers, and the product design team, is essential.
- Should have hands on experience working with luxury automobile brand.
Experience – SME needs to be a certified diagnostic expert / certified maintenance technician / certified system technician, having prior experience of working with a luxury automotive dealer/retail. Should have hands-on experience of working on luxury automobiles. Prior experience with MBIL dealer will be a preference
Skills Required
Key Responsibilities:
- Coordinate with Client team and Advisors
- Client/Customer/People Management
- Handle Escalations
- Real time support to frontline agents for any technical (automobile) issues
- Connect with customers of luxury automobile brand to get information in order to diagnose the problem and provide technical explanation.
- Get into daily/weekly/monthly connects or reviews with clients and internal stakeholders to share analysis, challenges, updates, etc.
- Regular reporting to create visibility of the insights and challenges to stake holders
- Create, Plan and design trainings for the frontline agents
- Should confidently be able to provide the RCA for any escalations / case in detailed within the required TAT
- Knowledge transfer to advisors for effective resolution of customer concerns
- Maintain knowledge base and update on timely manner
- Launch and conduct knowledge test to gauge knowledge retention
Concentrix Recruitment Program 2026 Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
