Data Analytics Job Vacancies At Chegg | Work From Home

Qualifications

Eligibility Criteria:

• Work experience of 3 years in the relevant industry is recommended, with a portfolio to prove skill sets.
• Experience in EdTech will be an added advantage.
• Strong communication skills are essential for delivering live lessons to students in the US.
• Proficiency in facilitating sessions via Zoom or other online platforms is required.
• Diversified and in-depth subject knowledge with the required degree.
• Good grasp of subject-specific software/tools.

Position Overview:

• The Subject Matter Expert (SME) plays a crucial role within our team, responsible for delivering high-quality educational content and support to students.
• The SME will utilize their in-depth subject knowledge and experience to perform core activities such as grading, live chat support, on demand video support and quality assurance, ensuring that all content meets established standards.
• Additionally, the SME will provide on-demand video support, engage in community support initiatives, and conduct Q&A sessions to foster student understanding and engagement.
• This role demands proactive learning, the ability to handle complex tasks, and the capacity to offer constructive feedback and process improvements.
• The SME will also collaborate with mentors to identify and address weak areas within the team, contributing to the overall success and effectiveness of our educational programs.

Primary Responsibilities:

• Perform all core activities (Grading, Livechat, QA, Live Lessons & Video Weekly Tutoring) within the given guidelines and achieve a QA score of 80% and above.
• Deliver quality (QA score will validate) content in terms of Grading and Livechat.
• Review the expert’s (Mentor Sessions) content as per the latest guidelines and processes.
• Proactively learn new activities/software/core-subjects and be a part of projects as and when required.
• Work on difficult tasks across all activities and deliver content without compromising quality.
• Provide suggestions/changes to activity guidelines or process documents.
• Review the content from external sources of all difficulty levels and send detailed feedback.
• Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead.
• Handle queries from outside experts (MNEs).
• Provide on-demand video support for students.
• Participate in community support initiatives to assist students and resolve their queries.
• Conduct Q&A sessions as needed to enhance student understanding and engagement.
• Train MNEs and monitor their progress throughout their first 90 days (about 3 months) of onboarding.
• Support and guide MNEs in their day-to-day processes.
• Curate new tools and technology for respective subjects.
• Suggest additions/corrections in the current curriculum.
• Suggest new courses to be added as per market demand.
• Gauge incoming volume for chat and grading and suggest redistribution of working shifts as and when needed.
• Prepare initial reports for SME grading contribution and Livechat effectiveness.

Secondary Responsibilities:

• Analyze graded checkpoints and chats/video support and rate them as per defined standards.
• Present findings and recommendations in a plan that drives future process improvements.