Deloitte Hiring Business Technology Analyst | Fresher / Experienced

Qualifications

• College coursework: B.E / B.Tech
• Excellent written and verbal communications skills at the business and technical level
• Ability to work in shifts
• Ability to interact with individuals at all levels of organizations
• Ability to work weekends when shift requires

Personal Characteristics:

• Excellent written and verbal communications skills at the business and technical level
• Self-starter with solid analytical and problem solving skills
• High level of attention to detail, ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment
• Ability to integrate rapidly with existing team
• Good personal organizational skills
• Ability to interact with individuals at all levels of the organization
• Strong commitment to customer service

Key job responsibilities include the following:

• Provide personalized customer service by responding to the needs of the customers
• Enter contacts into call tracking system and manage those issues to resolution
• Function in a close team environment and communicate within the team as a single unit
• Knowledge sharing and work flexibility in a close team environment
• Consistently meet client expectations and project deadlines
• Work to develop customer service, probing, and research skills
• Evaluate problems of the customers and provide logical lasting solutions
• Adhering to the project and departmental standards as necessary. Contribution to the development of such standards where required
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Refer more complex issues or reconfigurations to senior specialists
• Demonstrate capability of handling high work pressure during peak seasons