Deloitte Recruitment Program 2025 :-
Deloitte is hiring candidates for the role of Trainee Associate – NOC for the Chennai & Hyderabad locations. The complete details about Deloitte Recruitment Program 2025 are as follows.
| Company Name:- | Deloitte |
| Required Education: | Bachelor’s degree in Information Technology, Computer Science, or related discipline (or equivalent experience). |
| Required Skills: | ITIL Foundation Certification or other relevant ITSM/ITIL credentials. Experience in Onpremise Data Center Infrastructure and Cloud or hybrid environments (Azure, GCP, AWS). Familiarity with configuration management databases (CMDB) and service coverage/SLAs. |
| Job Category: | Artificial Intelligence & Engineering |
| Requisition code: | 320298 |
Qualifications
Education: Non-Engineering Graduate (BSC- IT, BCA )
Preferred Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related discipline (or equivalent experience).
- ITIL Foundation Certification or other relevant ITSM/ITIL credentials.
- Experience in Onpremise Data Center Infrastructure and Cloud or hybrid environments (Azure, GCP, AWS).
- Prior work for large-scale enterprise environments, especially with managed services providers.
- Familiarity with configuration management databases (CMDB) and service coverage/SLAs.
- Ability to develop or maintain automation scripts preferred.
- Experience working with third-party vendors and cross-functional teams.
Required Skills and Experience
- Experience: 0 to 6 Months in IT operations, NOC/SOC, incident management, or application support in a 24/7 environment.
- Technical expertise:
- Proficiency in system and application monitoring platform tools (preferably Dynatrace, Grafana, and/or Azure Monitor, Nagios, Solarwinds, Datadog etc.) and ITSM tools (ServiceNow, JIRA etc).
- Familiarity with alert configuration (add, modify, suppress), dashboarding, and real-time monitoring.
- ITIL Foundational certification preferred.
- Incident Management:
- Hands-on experience coordinating or participating in major incident resolution, including bridge facilitation and stakeholder communication.
- Familiarity with ITSM platforms (e.g., ServiceNow).
- Automation:
- Exposure to scripting (e.g., PowerShell, Python, Bash) and automation tools to resolve frequent or known issues is preferred.
- Process Orientation:
- Experience documenting or following SOPs and contributing to incident knowledge bases.
- Collaboration:
- Comfortable communicating with technical and business stakeholders, both internally and externally.
- Reporting:
- Experience generating operational metrics, insights and status reports.
Skills Required
Roles & Responsibilities:
- 24/7 Application & Infrastructure Monitoring:
Perform “Eyes on Glass” monitoring by utilizing monitoring tools (e.g., Dynatrace, Grafana, Azure Monitor, Solarwinds, Datadog, Nagios) to detect anomalies, gather baselines, and create actionable alerts for business-critical applications. - Incident Response:
Serve as an Incident Coordinator, initiate / join major incident bridge calls, escalate tickets as needed, document progress, and participate in post-incident reviews (PIRs). Work closely with L1/L2 infrastructure & application resolver teams. - Incident Triage & Escalation:
Triage and route auto generated tickets as per SOP. Initiate and drive resolution of incidents, ensuring rapid acknowledgement & response and contributing to incident communications and Root Cause Analysis (RCA). - Knowledge Management:
Develop, maintain, and update a knowledge base and known errors database to improve L1 support and reduce dependency on subject matter experts. - Automation & “Shift Left”:
Identify recurring issues, document SOPs, and provide suggestions to automate monitoring, detection, and remediation, enabling first-line teams to resolve common problems. - Collaboration & Communication:
Liaise with internal teams (e.g., DevOps, Operations, Product) and third-party vendors for escalation, SOP development, and incident resolution. - Reporting & Metrics:
Track and report Key Performance Indicators (KPIs) such as Mean Time to Detect/Resolve (MTTD/MTTR), tickets worked, change validations, and major incidents avoided to drive continuous improvement. - Service Coverage:
Guarantee 24x7x365 coverage, including off-hours and holiday support, work in shift rotations, no hybrid work.
Deloitte Recruitment Program 2025 Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
