Emerson Recruitment Drive 2024 | Technical Support Analyst – Fresher / Experienced

Qualifications

• Degree in any of the STEM courses
• Experience in any FCV team with working knowledge of FF2/PQT and ERP systems
• Sound knowledge of business concepts, practices, and procedures
• Strong time management and project management skills
• High learning agility, good interpersonal savvy, and collaboration skills are required for working across regions and functions in Fisher.
• Fluency in spoken and written English with good presentation skills
• Basic SQL Knowledge is preferred, but not required.
• Excellent written and verbal communication skills

Job Summary:

• The Application Support Team in FCEC has traditionally been responsible for the development & support of Flow Controls’ CPQ (Configure Price Quote) applications – FF2, FSM, and PQT.
• Application Engineers and Emerson Impact Partners around the world use these applications to Size, Select, Quote, and Order Fisher and Regulator products.  While this team still supports these critical applications, our focus has changed to creating next generation applications.
• By joining this team, you will be on the ground floor in the development of Presto (our Next Generation CPQ cloud tool) and Phoenix (our overall digital transformation program).
• As this implies, you will be a part of a highly visible, essential, and innovative team that will lead our business into the future. You will play a key role in the Software Development Life Cycle (SDLC), working with modern tools such as Microsoft Azure & DevOps.
• Agile software development methodologies, such as Scrum and Kanban, will be a part of your daily work as you collaborate with teams around the world.

Job Description & Responsibilities:-

You promote high visibility of shared contributions towards the set goals. You quickly and significantly act in a constantly evolving unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

In This Role, Your Responsibilities Will Be to:

• Work with Software developers to properly test and release the features/bugs.
• Create and track work items in DevOps board with appropriate Repro Steps and Acceptance Criteria
• Educate world area users and provide technical support for queries on everything related to the application.