Fiserv Recruitment Drive :-
Fiserv is hiring candidates for the role of Associate, Disputes and Fraud Analysis for the Pune, Maharashtra, India locations. The complete details about Fiserv Recruitment Drive are as follows.
Qualifications
- Strong relationship and communication skills to ensure proper client interaction in managing dispute resolution and loss recovery
- Must possess a high level of computer skills (to effectively utilize multiple EFT systems, Excel, Word and PowerPoint)
- Working knowledge of workstations and database software
- Strong analytical and problem solving skills
- Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks
- Must be highly motivated and eager to learn
- Ability to work extended hours as needed to meet department needs.
What would be great to have: Advance experience on MS Excel
What does a successful Customer Service associate do at Fiserv?
- Claims Processing Review and manage multiple queues in support of 200 – 400 clients; conduct analysis and process dispute claims in accordance with network operating regulations and internal SLA timeframes.
- Research/ticketing – Research client and/or system issues and document results/findings.
- Performs other duties as required
Skills Required
Job Description & Responsibilities:-
- Acts as the primary Chargeback contact and provides support of Fiserv clients’ card portfolio chargeback programs (debit, credit, prepaid)
- Effectively communicates appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen Fiserv product penetration.
- Performs analysis and chargeback input for a queue of clients: reviews and processes dispute/fraud claims in a timely and accurate manner in support of the department’s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes.
- Maintains strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations.
- Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach.
- Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input.
- Performs maintenance and settlement reconciliations using various software applications with the goal of maintaining loss Sigma score minimum of 5.4.
Job Posting End Date: 08th July 2024
Fiserv Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
