Forcepoint Work From Home Opportunity:-
Forcepoint company hiring candidates for the role of Technical Support Engineer I , for work from home(remote) location.
The complete details about Forcepoint Work From Home Opportunity as follows.
Qualifications
Required Skills and Experience:-
β’ Bachelorβs Degree or higher in Information Systems, Computer Science, or equivalent
experience.
β’ One or more years of experience supporting business to business customers
β’ Hands-on experience that demonstrate knowledge of:
β’ Networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS etc.)
β’ HTTP protocol (Structure, status codes, authentication, etc.)
β’ Application Support Basics (Common troubleshooting methodology for Windows and
Linux programs)
β’ Red Hat Linux fundamentals (command line navigation and basic features, file system,
permissions, networking, etc.)
β’ Windows (Permissions, services, file system, Event Viewer, etc.)
β’ SSL/TLS protocols (Structure, certificates, initial handshake, etc.)
β’ Routing (WCCP, PBR, Load Balancer Fundamentals, etc.)
β’ PAC files basics (setup, download, basic PAC file commands, etc.)
β’ Packet Analysis with tcpdump and Wireshark
β’ Diagnosing network latency and intermittent issues
β’ Reading and analyzing log files
β’ Active Directory (Domains, structure, permissions, group policies, etc.)
β’ Installing and configuring systems in cloud environments such as Azure and AWS.
β’ Working with Active Directory and Group Policy (Domains, permissions, security)
β’ Experience in troubleshooting client machines and applications on Window, MacOS
β’ Information Security Concepts
Donβt meet every single qualification? Studies show people are hesitant to apply if they donβt meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace β so if there is something slightly different about your previous experience, but it otherwise aligns and youβre excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
Job Description:-Β
- A Technical Support Engineer I – Email is responsible for providing a world-class support experience to our customer base.
- Living our corporate values of being Trustworthy, Collaborative,
Accountable, Respectful, Innovative, and Relentless, - you will be responsible for assisting our
customers with troubleshooting and resolving issues related to Forcepoint as well as associated
third-party products, enabling our customers to stop the bad and free the good. - You will utilize your knowledge and experience to interpret the customersβ needs and ensure they are
achieving maximum value from Forcepoint.
Skills Required
Responsibilities:-
β’ Respond to customer cases in line with Service Level Agreements.
β’ Proactively identify and resolve potential problems to prevent them from occurring and
improve the overall customer experience.
β’ Approach each case with a goal of ensuring Forcepoint products are performing at an
optimal level by addressing any underlying or additional problems uncovered during each
customer engagement.
β’ Ensure full understanding of the issue, including impact to customer.
β’ Gather logs, configuration details and attempt to reproduce the reported issues.
β’ Research the issue in the Knowledge Base, documentation and with your team
members as needed.
β’ Recommend solutions to customers and follow through to resolution or escalate the
case in a timely manner if no resolution can be found.
β’ Prioritize workload based on severity and impact to customer and demonstrate a sense
of urgency when handling cases.
β’ Document all interactions and case details within the customer tracking database,
including a detailed description of the issue and any resolutions recommended.
β’ Adhere to company policies and procedures regarding customer handling, case
management and service entitlement verification.
β’ Participate in knowledge sharing via involvement in technical discussions and
Knowledge Base documentation.
β’ Perform other duties and projects as assigned.
Forcepoint Work From Home Opportunity Application Processπ:-Β
Click Here To ApplyΒ
NOTE:- Only shortlisted candidates will receive the call letter for further rounds
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companyβs career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [email protected].
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