GAVS Technologies Recruitment Drive :-
GAVS Technologies is hiring candidates for the role of Junior Service Desk Engineer for the Chennai, Tamil Nadu, India location. The complete details about GAVS Technologies Recruitment Drive are as follows.
Qualifications
- Educational Qualification: Engineering Graduate an associate degree in Information Technology
- Experience: 1-4 years of experience in a technical support or helpdesk role.
- Familiarity with ITIL framework and best practices is a plus.
Skills Required:
- Basic understanding of computer hardware, software, and troubleshooting techniques.
- Familiarity with operating systems such as Windows. Linux and macOS.
- Knowledge of network connectivity basics and common office applications.
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Proficiency in using ticketing systems and remote support tools
Certifications:
- Microsoft / Linux Certifications
- ITIL Foundation Certifications are added advantage
Job Description:-
- Dedicated and customer focussed Level-1 Desktop Service Desk engineer to provide technical support and assistance to end-users.
- The ideal candidate will be the first point of contact for all technical issues and requests, ensuring that all incidents are resolved efficiently and effectively.
Key Roles & Responsibilities:-
Incident Management:
- Responsible and resolve incoming helpdesk tickets and phone call related to hardware, software, applications and network issues.
- Document and track incidents, requests, and resolutions in the service desk ticketing system.
- Escalate complex issues to Level 2/3 support teams when necessary.
Technical support:
- Troubleshoot and resolve desktop, laptop, and peripheral device issues (printers, scanners, etc.).
- Provide support for operating systems (Windows, macOS, Linux) and common office applications (Microsoft Office, email clients, etc.)
- Assist with password resets, account unlocks, and access issues
Skills Required
Customer Service:
- Deliver exceptional customer service by providing timely and accurate responses to end-user inquiries.
- Communicate technical information clearly and effectively to both technical and non-technical users.
- Follow up with users to ensure issues are fully resolved and users are satisfied with the service provided
System Maintenance:
- Perform basic system administration tasks such as user account creation and management.
- Assist with software installations, updates, and configurations, conduct routine maintenance and updates on desktops and laptops.
Knowledge Management:
- Contribute to the creation and maintenance of technical documentation and knowledge base articles
- Share knowledge and best practices with team members to improve overall service delivery.
Working Conditions: Work from Office 24×7 Support – Remote Support
04th-August-2024, 09:55:42
GAVS Technologies Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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