Genpact Mega Virtual Drive :-
Genpact is hiring candidates for the role of Trainee – Technical Support for the Bengaluru, Karnataka, India locations. The complete details about Genpact Mega Virtual Drive are as follows.
| Company Name:- | Genpact |
| Required Education: | Bachelors degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred) |
| Required Skills: | Microsoft Office, Windows Operating Systems, Intel hardware |
| Required Experience: | Fresher / Experienced |
| Salary Range: | Upto INR 5 LPA – 9 LPA |
| Employment Type: | Full-Time, Permanent |
| Job Department: | Customer Success, Service & Operations |
| Shifts: | Flexible with any shift |
Qualifications
- Should have a bachelors degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred)
- Good communication skills, both written and oral, and should be able to handle client interaction.
- Basic Knowledge on Microsoft Office, Windows Operating Systems, Intel hardware
- Good Knowledge of Desktop/Servers, Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.)
- Ability to manage multiple priorities.
- Customer Experience & Process Improvement Capabilities.
Key Roles & Responsibilities:
- Technical Support for Intel Onboard Fleet Services SaaS Component, including customer problems, questions, payment issues, etc.
- Technical support for Mobileye 8 Connect hardware.
- Pre-sales support for Intel Onboard Fleet Services, addressing questions from potential customers.
- Support technical queries for Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat and Email.
- Perform troubleshooting to fix the customer issues via Call, Chat and Email
- Perform RAS (Remote Access Session) when required via Chat and Phone
- Expected to take 25 to 30 calls a day. (AHT 6-9 mins).
- Follow-ups via Email and phone on cases.
- Knowledge base Article creation for handling queries.
- Identify and own Lean and Transformation projects.
Virtual Drive Details:
- Mega Virtual Drive for Technical support roles_Bangalore location on 22nd November’24
- Date: 22nd November 2024
- Time: 11:30 AM – 12:30 PM
Skills Required
Genpact Mega Virtual Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
