Genpact Recruitment Program 2025 :-
Genpact is hiring candidates for the role of Process Associate – Customer Service for the Hyderabad, India locations. The complete details about Genpact Recruitment Program 2025 are as follows.
| Company Name:- | Genpact |
| Required Education: | Graduate (Any Discipline) |
| Required Skills: | Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills |
| Job Category: | Customer Service – Operations |
| Job ID: | HIG020956 |
Qualifications
Minimum qualifications:
- Graduate (Any Discipline)
- Freshers are eligible
Preferred qualifications:
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift).
Roles & Responsibilities:
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Skills Required
Genpact Recruitment Program 2025 Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
