GitLab Work From Home Opportunity:-
GitLab is hiring candidates for the role of Associate Support Engineer for the Across India (Work From Home/ Remote) location. The complete details about GitLab Work From Home Opportunity are as follows.
Qualifications
- Experience in and passion for managing customer-facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the development team, and case resolution
- Basic Linux systems knowledge
- Basic familiarity/knowledge of scripting languages (preferably Ruby or Bash)
- Basic understanding of Git
- Ability to communicate technical topics to customers and coworkers of varying technical skill level
Roles & Responsibilities:-
- Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
- Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
- Create and update documentation based on customer interactions
- Collaborate with Support team members (through Pairing Sessions) and other GitLab team members (for example: as a Support Stable Counterpart)
- Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications
Skills Required
GitLab Work From Home Opportunity Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
