GitLab Work From Home Opportunity | Hiring Associate Support Engineer | Work From Home

GitLab Work From Home Opportunity:-

GitLab is hiring candidates for the role of Associate Support Engineer for the Across India (Work From Home/ Remote) location. The complete details about GitLab Work From Home Opportunity are as follows.

  • Job Position: Associate Support Engineer
  • Job Location: Across India (Work From Home/ Remote) 
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Graduation

Qualifications

  • Experience in and passion for managing customer-facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the development team, and case resolution
  • Basic Linux systems knowledge
  • Basic familiarity/knowledge of scripting languages (preferably Ruby or Bash)
  • Basic understanding of Git
  • Ability to communicate technical topics to customers and coworkers of varying technical skill level

Roles & Responsibilities:-

  • Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
  • Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
  • Create and update documentation based on customer interactions
  • Collaborate with Support team members (through Pairing Sessions) and other GitLab team members (for example: as a Support Stable Counterpart)
  • Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications

Skills Required

GitLab Work From Home Opportunity Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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