HBC Recruitment Drive :-
HBC is hiring candidates for the role of Trainee – Electronic Gift Card for the Bangalore, Karnataka, India location. The complete details about HBC Recruitment Drive are as follows.
Qualifications
- Excellent Communication Skills
- Prior Experience in US call center of minimum 6 months to 1 year will be given preference.
- Demonstrated ability to provide the highest level of customer service to internal and external candidates
- Must be tech savvy; proficient in Word, Excel, Applicant Tracking Systems and CRM’s with the ability to learn additional programs as needed.
- Preference if handled Gift card processes.
Roles & Responsibilities:-
As the Trainee you will,
- Handling Inbound calls for resolving their Card/Gift card Queries based on info in the internal Software/tools we have
- Analyze the problem and provide solution as per process guidelines
- Following the SLA Timelines and Targets.
The successful candidate must have the ability to quickly assess the Customer needs and provide the resolution as per the process stated. Need to provide the numbers (Minimum target of Inbound Calls) without impacting the Quality. Working on FCR’s.
Office Hours Shifts will be Night in between (8.30 PM – 9.30 AM IST) – May very as per process requirement in future.
Skills Required
Your Life and Career at HBC
- Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
- Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
- A culture that promotes a healthy, fulfilling work/life balance.
HBC Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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