HCLTech Walk-In Drive | Any Graduate – Fresher / Experienced | 26th February 2024

HCLTech Walk-In Drive:-

HCLTech is hiring candidates for the role of Trainee – Service Desk for the Lucknow, India locations. The complete details about HCLTech Walk-In Drive are as follows.

  • Job Position: Trainee - Service Desk
  • Job Location: Lucknow, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Graduation


  • Any Graduate or Postgraduate
  • Experience: 6 Months to 3 years
  • Must have excellent communication skills
  • Should have experience in technical support along with networking.
  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users

Roles & Responsibilities:-

  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
  • Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
  • Troubleshoot client software and basic network connectivity problems.
  • Identify, evaluate and prioritize customer problems and complaints.
  • May train users and operators on a limited basis and/or may write training procedures.
  • Participate in on-going training and departmental development.
  • Routine maintenance updates with other IT staff and business units.
  • Provide all required documentation including standards, configurations and diagrams.
  • Provide knowledge transfer of EUC operations

Drive Details:-

  • Date: Monday, 26th Feb’24
  • Time: 10:00 a.m. to 1:00 p.m.
  • Venue: HCL IT CITY, Lucknow
  • Address: Gate No. 1, SDC 01 Building, Chak Gajaria Farms, Sultanpur Road, Lucknow.

Skills Required

HCLTech Walk-In Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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