IBM Off Campus Recruitment | Any Graduate – Fresher / Experienced

Qualifications

• Preferred Technical and Professional Expertise:
  • Any Graduate with 0 to 1 years of relevant experience in Customer Support, Inquiry Management/ Freshers.
• Required Technical and Professional Expertise:
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully.
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills – Maintains confidentiality; Listens to others without interrupting.
  • Verbal Communication – Excellent verbal communication skills required. Needs to talk with the Supplier/Client over phone/email as and when required. Listens and gets clarification; Responds well to questions.
  • Written Communication – Writes clearly and informatively; Able to read and interpret written information.

Your Roles and Responsibilities:-

• Receives PR and Converts to Purchase Orders.
• Indirect Procurement Purchasing activity and support Sourcing team.
• Support queries from Client /stakeholder, internal IBM.
• Support Client on enabling contracts and content.
• Transmits POs to suppliers and Expedites delivery when needed/requested.
• Manages goods/services claims and escalation point for customer queries.
• Amends or closes Purchase Orders, Reporting activity.
• Handle queries received from Business Requestors, Suppliers, Procurement Managers and from Accounts payable.
• Create reports on Open PO, Blanket PO expiration report, Contract’s Expiration report and other reports in the required format with good quality.
• Maintain updated records on processed transactions.
• Able to manage priorities, deadlines and tasks in order to meet deadlines and accomplish goals; Ability to handle multiple concurrent tasks.
• Good interpersonal interaction and able to work well with the team and Client stakeholders.
• Positive Attitude, Planning, Curiosity, Self-discipline, Ability to work in Rotational Shift.
• Assumes additional responsibilities as assigned.