Kyndryl Recruitment Program 2025 | Across India – Multiple Locations

Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 0-3 years of experience in Customer Service or Technical Support
• Experience with Cisco Nexus and IOS technologies
• Experience with F5 ASM and LTM configuration and troubleshooting

Preferred Technical and Professional Experience

• Cisco certified
• Experience with network automation/scripting

Roles & Responsibilities:

• As Technical Support, you’ll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers’ issues are resolved efficiently and effectively.
• You’ll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
• You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.
• You’ll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you’ll provide world-class support that exceeds customer expectations.

If you’re a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.