LSEG Recruitment Program 2025 :-
LSEG is hiring candidates for the role of Technical Specialist, Service Assurance for the Bangalore, India locations. The complete details about LSEG Recruitment Program 2025 are as follows.
| Company Name:- | LSEG |
| Required Education: | Graduation |
| Required Skills: | Hands-on experience with Cisco, Juniper routers and technologies Experience as a System Administrator: Windows Server, Linux Proficiency in cloud-based solutions: AWS, GCP, Azure |
| Job Category: | Service Assurance |
| Job ID: | R0102712 |
Qualifications
WHAT DO YOU NEED TO BRING?
- Proficiency in English (written is mandatory)
- Flexibility to work in a rotating 24×7 shift pattern, which include night and weekends
- Expert knowledge in key areas including operating systems and networking technologies
- Strong problem management and troubleshooting skills
- Ability to work with virtual teams to successfully deliver projects
- Ability to communicate effectively with various internal and external teams
- Understanding of project management principles
- Curious, creative, innovative and resourceful engineer, always trying to get to the bottom of an issue and looking for easier and better methods of delivering results
- Demonstrable experience of taking a customer-centric approach to supporting a complex, high value product or service relying on the LSEG technology with a demanding global customer base
- Demonstrable experience of improving or optimizing service levels and the customer experience in a complex network support environment
- Logical thinking/problem solving, self-motivation and a strong contribution within a team
Enhance your competitiveness with:
- Network Expertise: Hands-on experience with Cisco, Juniper routers and technologies like TCP/IP, DNS, DHCP, VPN, Multi-Cast, BGP, QoS, VLAN, VPN, MPLS, SSL, VRRP and IP routing protocols
- Experience as a System Administrator: Windows Server, Linux
- Proficiency in cloud-based solutions: AWS, GCP, Azure
- Experience with tools like ServiceNow, BigPanda, Rundeck, Salesforce
- Project Management Background: Experience in project management.
- Customer Service Excellence: Proven experience in a customer service environment with exceptional customer service skills.
THE PRIMARY PURPOSE OF THE ROLE IS:
- Provide specialized technical support for issues impacting LSEG products, offering assistance to customers, internal collaborators, and third-party engineers.
- Proactively monitor devices and communication on client sites, focusing on network infrastructure and real-time infrastructure.
- Resolve issues remotely using available tools and collaborating with third-party vendors or internal support teams
- Utilize innovative technologies to ensure globally consistent support tasks.
- Proactively manage business-critical situations and escalations from stakeholders and customers.
- Ensure proper case management for day-to-day operations.
- Foster collaboration with diverse stakeholders to enhance team visibility and introduce innovations.
SOME OF DAILY TASKS YOU WILL PERFORM
- Conduct 24×7 monitoring for LSEG-managed servers and network equipment at customer sites.
- Document all customer queries, interactions, and investigations using the Service Cloud tool.
- Keep clients informed throughout the entire case life cycle.
- Adhere to all policies and procedures for managing and escalating customer issues, aiming to reduce resolution times.
- Collaborate with product support and development groups.
- Work closely with third-party service providers, such as Telco vendors.
- Perform remote break-fix activities affecting customer sites and coordinate onsite dispatch when necessary, using globally consistent methodologies and tools.
- Provide technical support expertise for problem resolution, including reproducing customer issues.
- Deliver high-quality technical advice to internal partners and third-party engineers.
Skills Required
YOU AND YOUR TEAM
- The Service Assurance team (SA), situated in Bangalore, India, operates 24/7 with a team of highly skilled and motivated engineers. Their primary responsibility is to proactively oversee the customer infrastructure within the LSEG organization.
- The team provides support for a diverse range of technologies and hardware, both located on client premises and within LSEG Data Centres. LSEG operates in a dynamic and fast-paced environment, as customers require timely and accurate resolutions.
- LSEG is seeking individuals who demonstrate a sense of ownership and consistently follow through on commitments to deliver a high standard of service.
- The ideal candidate should be adaptable, possess a strong desire to learn, and be capable of quick adjustments to meet evolving demands.
LSEG Recruitment Program 2025 Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
