Maxeon Hiring Associate Helpdesk Engineer | IT – Service Desk

Qualifications

• Degree in Information Technology, Computer Science, or equivalent.
• Minimum 1 experience in Service Desk, IT call center handling, IT service delivery or related end user facing services.
• Common desktop hardware software knowledge, M365 services, Active Directory, network, and system.
• Hands on experience with diagnosing and resolving basic technical issues.
• Excellent communication and interpersonal skills
• Customer-oriented and patient
• Good verbal and written communication skills, able to work in a team, possess cross-culture experience, project management skills.

Job Description & Responsibilities:-

Looking for a world-class Associate Helpdesk Engineer based in Hyderabad, India and reporting to the Global Helpdesk Manager. In an industry that is reshaping the world’s energy future, there’s no better place to be.

• Serve as the first contact with customers who need technical assistance via different channel either phone, email, or chat.
• Perform troubleshooting using different diagnostic techniques.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Provide quick resolution and excellent customer service.
• Redirect unresolved issues to the next level of support personnel.
• Provide needed information on IT products or services.
• Keep record of problems and their resolution
• Follow-up with customers
• Identify and suggest possible improvements on procedures.