Microsoft Technical Support Engineering Job Alerts :-
Microsoft is hiring candidates for the role of Technical Support Engineering for the Bangalore, Karnataka, India locations. The complete details about Microsoft Technical Support Engineering Job Alerts are as follows.
| Company Name:- | Microsoft |
| Required Education: | Bachelor’s degree in Computer Science, Information Technology (IT), or related field |
| Required Skills: | Windows Azure Platform Networking Operating System/Virtualization |
| Area of work: | Technical Support |
| Work site: | Up to 50% work from home |
Qualifications
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR
- 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
Language Qualification: English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
Soft Skills:
- Leadership – handle technically challenging and politically hot customer situations
- Strong communications skills – Excellent spoken and written English communication skills
- Effective, polished interaction with customer to gather information
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and Critical thinking
- Passion for technology and customer support
- Understanding of cloud vs. on premise computing.
Technical Skills:
- Technical depth in the current technology and willing to learn new skills.
- Knowledge of one of the following domains is preferred but not mandatory: Windows Networking, Windows Azure Platform (Networking), Operating System and Virtualization.
- Windows Azure Platform:
- Knowledge of Windows Azure Platform services
- Azure Platform development and deployment concepts
- Familiarity with troubleshooting
- Networking:
- Familiarity with networking concepts including VIPs, NAT, DNS, Routing, Switching
- Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
- Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
- Understanding of the OSI model and related concepts
- Operating System/Virtualisation:
- Familiarity with Active Directory, Security, OS Internals concepts
- Understanding of Virtualization concepts and virtual system administration
- Experience with Hyper-V configuration and administration
Other Requirements:
- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Skills Required
Responsibilities:
- The support engineer is responsible for support delivery, providing technical support to Azure customers by resolving escalated, complex technical customer issues on the Azure Platform and delivering Azure Technical Support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume.
- The SE will need to closely collaborate with PG engineering and operations, and other CTS engineers.
- The support engineer is a critical role in the implementation of Azure Platform support capabilities which include working with the PG and Azure Supportability PMs to implement asks; identify technology, and/or process readiness needs, and work with Training PMs and Tech Leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
- Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud.
Cloud Traits:
- Cloud Focus: These customers and products are our future even if they cannibalize our present
- Cloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentality
- Cloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happens
- One Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud Experience
- Cloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt it.
Microsoft Technical Support Engineering Job Alerts Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
