Monotype Solutions Recruitment | Customer Support Trainee – Fresher

Qualifications

• Basic knowledge of Windows and Mac.
• Basic knowledge of Windows and Mac text applications (MSOffice, Adobe Creative Cloud, etc.).
• Basic knowledge of HTML5, CSS.
• Good written and verbal communication skills (English)
• Ability to manage multiple tasks and priorities (both supervised, and non-supervised) and work within time targets.
• Self-motivated ability to work on a team or individually, organizing one’s workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers.
• Good Typing skills (English).
• Willing to work in Australia, UK, US and India shift on rotational basis and on weekend/holidays.
• Willing to work in Australia, UK, US and India shift on permanent basis and on weekend/holidays.

Roles & Responsibilities:-

• Resolve purchase and billing issues.  Purchases may be made by credit card, PayPal, or invoice.
• Work with corporate customers, stakeholders in establishing invoice accounts, processing purchase orders, and invoicing.
• Leverage, and in some cases, customize standard responses created by our native or English speakers. Escalate to native speaker when significant customization is required. Identify gaps in standard responses.
• Communicate with the development team, finance team regarding common customer questions. Work with other departments to maintain product integrity. Escalate support and feature enhancement requests as needed.