Mphasis Customer Support Job Openings 2025 :-
Mphasis is hiring candidates for the role of Trainee – Customer Support Officer for the Pune & Mangalore locations. The complete details about Mphasis Customer Support Job Openings 2025 are as follows
| Company Name:- | Mphasis |
| Required Education: | Any Graduate, Freshers can apply |
| Required Skills: | Operating the computer- Intermediate MS Office – Intermediate Avaya/Phone Operating skills – Beginner |
| Job category: | Customer Support |
| Job Experience: | 0 – 1 Years |
Qualifications
Who are Mphasis looking for?
- Any Graduate, Freshers can apply
- Analytical skills
Technical Skills:
- Operating the computer- Intermediate
- MS Office – Intermediate
- Avaya/Phone Operating skills – Beginner
- Fluent in Spoken and written English with effective Business Communication
- Communication in neutral accent over phone
- Active listening and probing skills
- Basic knowledge of Insurance
- Typing Speed 30 WPM
Process Skills:
- Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
- Record interaction using client system with proper classification
- Refer Knowledge base and perform task as per defined process
- Follow up and closure of interactions to ensure customer satisfaction
- Passionate about customer service
- Comfortable with Rotational shifts, extended working hours and weekly offs.
- Candidate should clear the V&A and online typing tests
Behavioral Skills:
- Positive energy
- Positive attitude
- Self learner
Skills Required
What’s in for you?
- At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
- With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
- You get an open and transparent culture along with freedom to experimentation and innovation
Mphasis Customer Support Job Openings 2025 Application Process:-
Apply In Below Links
For Pune:
Apply Link:- Click Here To Apply (Apply before the link expires)
For Mangalore:
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
