Mphasis Recruitment Program 2025 :-
Mphasis is hiring candidates for the role of Customer Support Officer for the Pune/Mangalore locations. The complete details about Mphasis Recruitment Program 2025 are as follows.
| Company Name:- | Mphasis |
| Required Education: | Any Graduation |
| Required Skills: | Operating the computer- Intermediate MS Office – Intermediate Avaya/Phone Operating skills – Beginner |
| Job Category: | Customer Support |
| Experience: | 1 – 3 Years |
Qualifications
Mphasis is looking for: Graduate freshers with excellent communication skills
Behavioral Skills:
- Positive energy
- Positive attitude
- Self learner
Technical Skills:
- Operating the computer- Intermediate
- MS Office – Intermediate
- Avaya/Phone Operating skills – Beginner
- Fluent in Spoken and written English with effective Business Communication
- Communication in neutral accent over phone
- Active listening and probing skills
- Basic knowledge of Insurance
- Typing Speed 30 WPM
Process Skills:
- Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
- Record interaction using client system with proper classification
- Refer Knowledge base and perform task as per defined process
- Follow up and closure of interactions to ensure customer satisfaction
- Passionate about customer service
- Comfortable with Rotational shifts, extended working hours and weekly offs.
- Candidate should clear the V&A and online typing tests
Skills Required
About Mphasis:
- Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
- Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world.
- Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Mphasis Recruitment Program 2025 Application Process:-
Apply In Below Link
