NTT DATA Recruitment Drive 2024 :-
NTT DATA is hiring candidates for the role of Technical Support Representative – IOC for the Hyderabad, Telangana, India locations. The complete details about NTT DATA Recruitment Drive 2024 are as follows.
| Company Name:- | NTT DATA |
| Required Experience: | 0 to 2 years |
| Required Education: | High School Certification or diploma or equivalent. |
| Required Skills: | Technology Industry and Call Centre environment |
| Workplace Type: | Hybrid Working |
Qualifications
Academic Qualifications and Certifications:
- High School Certification or diploma or equivalent.
Required Experience:
- Basic to moderate level years of experience
- Basic to moderate level experience level in the Technology Industry and Call Centre environment
Knowledge and Attributes:
- Ambitious self-starter with the ability to work under general direction.
- Ability to use sound judgment to escalate an issue to a higher level.
- Displays a methodical in approach to ticket resolution.
- Demonstrates ability to interact with a variety of stakeholders.
- Demonstrates required integrity to ensure excellent client service and retention.
- Good attention to detail and client focused.
- Strong and effective verbal and written communication skills.
- Ability to work in 24X7 shift structure, based on a defined roster as required.
Key Responsibilities:
- Provides an administrative support service to the Managed Services Client Service Desk team.
- Provides entry level administrative tasks as required by the team.
- Ensure the correct escalation procedure is followed on all critical calls and requests.
- May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
- Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
- Performs any other related task as required.
Skills Required
Your day at NTT DATA
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.
This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
NTT DATA Recruitment Drive 2024 Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
