Optum Recruitment Drive 2024 | Hiring Desktop Engineer – I

Qualifications

Required Qualifications:

• 1+ years of experience working in a desktop support role
• Proven experience as a Desktop Engineer or in a similar technical support role
• Solid knowledge of desktop operating systems (Windows, Linux and macOS) and standard software applications
• Familiarity with network connectivity and basic understanding of IT infrastructure components
• Proficiency in hardware troubleshooting and problem-solving for desktop-related issues
• Proven ability to possess positive energy, be motivated, and eager to learn
• Proven ability to work independently and handle multiple tasks simultaneously
• Proven excellent communication and interpersonal skills to interact with end-users in a friendly and professional manner
• Proven proactive and customer-focused approach to delivering high-quality support services

Preferred Qualifications:

• Bachelor’s degree in computer science, Information Technology, or equivalent experience
• Microsoft Certification professional, CCNA

Job Summary:

Optum is looking for a friendly, customer-oriented individual to join our team. This position requires you to communicate effectively with users via face to face, phone, email or through an online chat platform to respond to their inquiries.

Primary Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users
• Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
• Maintain inventory records of desktop equipment and ensure timely procurement of new hardware and software
• Perform regular maintenance and updates on desktop systems to ensure optimal performance and security
• Assist in the implementation of IT policies and security measures to safeguard desktop systems and data
• Stay informed about the latest trends and advancements in desktop technologies to improve support services

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).

The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so