PhonePe Off-Campus Hiring

PhonePe Off-Campus Hiring PhonePe is hiring candidates for the role of Ops Analyst for the Bangalore, India location. The complete details about PhonePe Off Campus Hiring are as follows.

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Job Position: Ops Analyst
Job Location: Bangalore, India
Salary Package: As per Company Standards
Full/Part Time: Full Time
Req ID:
Education Level: Graduation

Qualifications

PhonePe Off-Campus Hiring

Required Qualification & Skills:-

Bachelors
1 to 2 years of experience
Graduate Trainee /Fresher
Strong attention to detail, problem-solving and analytical skills.
Exceptional written and verbal communication skills.
Ability to manage internal and external stakeholders effectively.
Ability to work independently and within a team environment.
Ability to multitask and work on a diverse range of requirements.
Basic to advanced knowledge of Microsoft Excel, Docs, and Google Sheets
Ready to work in rotational shifts.
Basic SQL knowledge would be a plus
Reporting, Automation, Dashboarding, and Monitoring experience would be a plus.

Job Description & Responsibilities:-

PhonePe is seeking a highly detail-oriented and analytical Operations Analyst to monitor our business parameters and report any anomalies or errors detected in the ecosystem. The role requires identifying errors in the minimum possible time, highlighting them to the respective stakeholders, analyzing the errors, identifying their root causes, and providing insights on issue fixes.

Monitor business application dashboards and anomaly detection systems for issues and errors
Identify root causes of errors and investigate their impact on business operations
Analyze and provide insights on issue fixes to reduce business loss
Creation of monthly/weekly reports to drive business decisions
Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes.
Coordination with external partners and vendors to ensure a smooth flow of business
Responsible for defining, developing and communicating key metrics and business trends to partner and management teams.
Creation and maintenance of documentation related to processes, issues, and solutions.
Grasping the underlying processes and data flows and should be able to analyze and work on the errors
Liaison with partner insurance for day-to-day business operations and act as a bridge between partner SPOCs and internal business, product & tech teams.
Involvement in automating the processes and MIS.