PhonePe Recruitment Program 2025 :-
PhonePe is hiring candidates for the role of Automation Specialist, Automation Platforms for the Bengaluru, Karnataka, India locations. The complete details about PhonePe Recruitment Program 2025 are as follows.
| Company Name:- | PhonePe |
| Required Education: | Graduate/post graduate from a top tier institute (BE/BTech, BCA/MCA) |
| Required Skills: | Prior experience of at least 2+ years in CX and/or Automation Build a deep understanding of internal CX processes, systems and platforms |
| Job Category: | Automation Platforms |
Qualifications
Experience, Skills, Qualifications:
- Graduate/post graduate from a top tier institute (BE/BTech, BCA/MCA)
- Prior experience of at least 2+ years in CX and/or Automation
- Experience of working in a multi-stakeholder and a highly dynamic matrix environment.
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ability to identify high impact problem statements, initiate execution, and drive to closure.
Function Objective:
The goal for the automation function is to ensure minimal manual interventions while having customer experience as the primary North Star. The key responsibilities would be to scale up experience SOPs through automation channels by ensuring successful execution of projects.
Role Expectations:(KPIs/KRAs of the role)
- Manage systems and platforms critical to automation activities across the assigned BU
- Build a deep understanding of internal CX processes, systems and platforms
- Consistently work towards improving the overall BOT, IVR
- Design automation rules to implement appropriate ticketing workflow
- Manage and maintain the external tools and platforms – Freshdesk, Freshbot and Salesforce
- Conduct RCAs to diagnose challenges faced by end customer or internal stakeholders
- Ensure data sanity and execute GTIS creation/modification/revamp
- Provide feedback for continuous improvements
About Customer Experience Function:
At PhonePe, the Customer Experience function focuses on how the business engages with its customers at every point of their journey. To a large extent, it’s the sum total of all interactions a customer has with PhonePe as a brand. The objective is to become a competitive differentiator so that CX as a function is able to deliver personalized, effective interactions at every customer touchpoint, thereby continuously enhancing customer experience
Skills Required
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy.
PhonePe Recruitment Program 2025 Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
