Razorpay Recruitment Drive | Hiring Junior Associate – Customer Success Partner

• Good understanding of payment processes or similar complicated domains is preferred.
• Exposure to working in a fast-paced, high-pressure, multiple stakeholder environment is a must.
• Excellent Excel and Word skills with ability to learn new tools.
• Good communication skills are a must. Ability to coordinate and manage senior stakeholders on the merchant/client side is a must.
• Knowledge on freshdesk / ticketing management tools preferred

Roles & Responsibilities:

The person will be responsible for managing and driving end-to-end operational activities of the startup and hybrid.

• The person will be responsible to independently respond and coordinate with merchants after getting the context from account managers (wherever required) within defined SLAs.
• Ensuring merchants are updated on the progress of the  open tickets and take the tickets to logical closure/conclusion with the merchants.
• To achieve the above, this person will have to coordinate with multiple support functions including but not limited to FinOps, Legal, Banking Ops, Biz Ops, Activations etc.
• The person will have to support the account managers in the respective region.
• A person should have excellent documentation and tracking skills including but not limited to excel, word, internal tools such as Freshdesk, Slack etc.
• Should be able to think, understand the issue/problem statement and logically drive closure of tickets internally after coordinating with teams.
• Will be responsible to update various forums and channels on progress of various tickets.

Razorpay is a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business.

Over the past year, Razorpay disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking and enabling capital availability for businesses