Razorpay Recruitment Program 2026 :-
Razorpay is hiring candidates for the role of Technical Account Management for the Bengaluru, India locations. The complete details about Razorpay Recruitment Program 2026 are as follows.
| Company Name:- | Razorpay |
| Required Education: | B.Tech/M.Tech degree |
| Required Skills: | Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus) |
| Job Category: | Account Management |
Qualifications
Skills and Requirements:
- Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus)
- Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities.
- Project Management:Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork.
- Technical Proficiency:Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus).
- Customer Focus:Ability to discern evolving customer requirements and map them to platform features.
- Organizational Skills:Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.
Preferred Qualifications:
- 2+ years of experience in technical product and SaaS disciplines in a customer-facing role.
- B.Tech/M.Tech degree in Computer Science/Information Science. Technical certifications are a plus.
The Role:
- As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants.
- Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products.
Skills Required
Roles and Responsibilities:
- Customer Engagement: Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live. Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges.
- Technical Expertise: Demonstrate a comprehensive understanding of the Razorpay product stack. Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions.
- Advocacy and Business Alignment: Advocate and drive desired Merchant behavior, identifying opportunities where Razorpay products and technologies can optimally align with the merchant’s monetary transaction needs. Act as a subject matter expert, driving best practices with the merchant, documenting technical information, gathering feedback, and contributing to product enhancements.
- Collaboration: Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals.
Razorpay Recruitment Program 2026 Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
