Razorpay Software Off Campus Hiring | Junior Analyst | 4.3 – 8 LPA

Qualifications

• Freshers, knowledge about a customer support app or CRM , such as freshdesk.
• Interpersonal skills – Friendly and pleasant demeanour over phone and email
• Communication skills – Exceptional verbal and written communication
• Listening skills – Understand, anticipate and resolve queries arising from various stakeholders
• Attention to detail and accuracy – Excellent organisational skills and multitasking skills. Identify anomalies or suspicious behaviours and act quickly to reduce impact
• Takes initiatives – Quickly and thoroughly solves problems when deliveries, transaction or experience do not go 100% as planned

Roles and Responsibilities:-

• Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
• Handle transaction queries in case of discrepancies where disputes arise from the customer.
• Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
• Speak to merchants or customers to understand and address queries/concerns.
• Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.