Rentokil Initial Off-Campus Hiring

• Bachelor’s Degree required
• Freshers can be considered
• Good interpersonal and written & verbal communication skills required
• Should have good command over English & Hindi; the ability to speak any other state language would be an added advantage as this is the centralized call centre and we cater to calls from all over India
• Should have good computer skills with basic knowledge of MS Word & Excel
• Should be good at multitasking and be able to complete customer data capture accurately whilst speaking to customers on call

General Duties & Responsibilities:-

The Customer Care Executive is responsible to handle Customer queries forwarded to the organization via all contact points – Incoming Calls, Emails, and SMS.

• I am handling Customer queries forwarded to the organization via all contact points – Incoming Calls, Emails, and SMS.
• To provide accurate information to all callers & resolve queries raised during the call
  • Attending all incoming calls received on the helpline number
  • Handling email queries sent by the customer
  • Handling inquiries from all current & new channels that the company may use for business generation
• Pass customer’s request to the concerned branch/department through
  • Telephone
  • Email
  • Courier
  • CCC Module/cabs
• Would be accountable for successfully accomplishing any assignment as instructed by the Functional Reporting Authority
• Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived at
• Needs to achieve monthly sales collection targets
• Record management: Call Registration in company’s software and Maintain Call Reports
• KEY DELIVERABLES
  • Ensure to maintain CRM quality standards in each customer communication
  • Adhere to the benchmark & SOP prescribed in training.

Rentokil Initial Off-Campus Hiring