SAP Careers Recruitment Drive | Hiring Associate Solution Support Engineer

Qualifications

• Bachelor’s degree or master’s degree in computer science, Software Engineering, or an Engineering discipline
• Having ABAP & Fiori Technical skills
• Having Good Communication Skills
• Having Good Problem-Solving Skills
• Having Good Customer Interaction / Handling Experience
• Having Basic knowledge of SAP Financial / S4HANA Financial is added advantage.

Your Roles and Responsibilities:-

CORE CUSTOMER SUPPORT:

• Handle sensitive escalated customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers.
• Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters.
• Perform root cause analysis and provide solutions to customers.
• Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
• Work in 12pm to 9pm shift and perform weekend support and 24×7 support activities as needed

PROACTIVE SUPPORT AND INNOVATION:

• Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues (WIKI content, Knowledge Base Articles, Guided Answers)
• Test internal systems to prevent future issues on customer’s systems.
• Support and participate in innovation projects aimed at achieving our Vision and Goals

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