SAP Careers Recruitment Drive :-
SAP Careers is hiring candidates for the role of Associate Solution Support Engineer for the Bangalore, KA, India location. The complete details about SAP Careers Recruitment Drive are as follows.
Qualifications
- Bachelor’s degree or master’s degree in computer science, Software Engineering, or an Engineering discipline
- Having ABAP & Fiori Technical skills
- Having Good Communication Skills
- Having Good Problem-Solving Skills
- Having Good Customer Interaction / Handling Experience
- Having Basic knowledge of SAP Financial / S4HANA Financial is added advantage.
Your Roles and Responsibilities:-
CORE CUSTOMER SUPPORT:
- Handle sensitive escalated customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers.
- Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters.
- Perform root cause analysis and provide solutions to customers.
- Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
- Work in 12pm to 9pm shift and perform weekend support and 24×7 support activities as needed
PROACTIVE SUPPORT AND INNOVATION:
- Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues (WIKI content, Knowledge Base Articles, Guided Answers)
- Test internal systems to prevent future issues on customer’s systems.
- Support and participate in innovation projects aimed at achieving our Vision and Goals
Job Segment: ERP, Accounts Receivable, Test Engineer, SAP, Cloud, Technology, Finance, Engineering
Skills Required
Successful candidates might be required to undergo a background verification with an external vendor.
Work Area: Customer Service and Support
Posted Date:- July 18th, 2024
SAP Careers Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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