SAP Off Campus Recruitment | Support Engineer – Fresher / Experienced

Qualifications

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES:- 

• Bachelor’s degree, or equivalent tertiary study
• 0-3 years’ work experience with customer facing roles
• Team player with ability to work independently and take ownership of assigned tasks
• Good listener with excellent communication skills, empathetic, collaborative
• Resourceful self-starters with strong interpersonal skills who are eager learners
• Interested in technology, innovation, and how digital platforms can solve business challenges
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure

EXPECTATIONS AND TASKS:- 

• Learn and understand the Services business as well as specific cloud SAP products
• Conduct job rotations relevant to the intended role with various teams within the business
• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics
• On the job training with the support of buddies and coaches
• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
• Demonstrate problem solving, time management, and communication skills through a range of activities done during training and on the job rotations
• Build and maintain relationships with internal and external stakeholders
• Meeting performance requirements at conclusion of each rotation
• Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
• Adapt to knowledge on new technologies in a consistently dynamic and changing environment

JOB ROLES & RESPONSIBILITIES:-

• Conduct project planning activities and support execution of large scale, high risk, strategic projects according to the project plan.
• Determine required resources for the project.
• Assess, document and communicate risk for the engagement.
• Position SAP delivery methodology – Activate, Agile, Best Business Practices and Model Company correctly with the customer and project team.
• Analyze risk, establish contingency plans ad identify trigger events and responsibilities for initiating mitigating action.
• Communicate and/or escalate project issues early to account management and delivery management.
• Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.