ServiceNow Recruitment Drive | Hiring Contact Center Agent

ServiceNow Recruitment Drive :-

ServiceNow is hiring candidates for the role of Contact Center Agent for the Hyderabad, India location. The complete details about ServiceNow Recruitment Drive are as follows.

  • Job Position: Contact Center Agent
  • Job Location: Hyderabad, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID: 0049186
  • Education Level: Graduation


  • Customer Service Experience
  • The ability to communicate effectively with people at all levels.
  • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
  • The ability to work as part of a team and on their own initiative.
  • Knowledge of the ServiceNow Platform.
  • Prior experience working in a contact center environment.
  • Prior experience training users.

Roles & Responsibilities:-

ServiceNow is currently seeking 2 motivated Contact Center Agents to join our Contact Center team in India, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience. In this role you will:

  • Professionally answer calls from customers and partners
  • Create cases on NowSupport, gathering key information that will enable our Subject Matter Expert Teams to resolve problems detected.
  • Assign cases in NowSupport to the correct Subject Matter Expert Team.
  • Teach customers how to create cases in NowSupport.
  • Provide initial triage support by answering basic customer inquiries via case, phone or e-mail in a timely efficient manner.

Skills Required

What you get to do in this role:

  • You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training in how to create cases.
  • You will perform initial triage of customer cases with documented solutions and/or workarounds.
  • You will be escalating to internal support resources and Subject Matter Experts when necessary.
  • You will answer and create multiple cases daily.

ServiceNow Recruitment Drive Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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