ShareChat Work From Home Internships 2025

Qualifications

• Proven customer support experience. Content moderation experience is a must.
• Track record of over-achieving quota
• Strong phone / Email and Chat contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of character
• Excellent communication in your regional language , English & Hindi (Reading, Writing, Speaking)
• Ability to multitask, prioritise, and manage time effectively
• Basic knowledge of Microsoft Excel/ Google Sheets
• Any Graduate Degree.

Roles & Responsibilities:

The Trust & Safety team is entrusted with safeguarding our users’ experiences on ShareChat and Moj by keeping a vigilant eye on any actions that are against our community guidelines and being the voice of the consumer, carry their feedback and suggestions to the relevant stakeholders within the organization to provide insights that can aid in the product development.

Put in proactive and reactive mechanisms to identify and tackle undesirable users and behaviors on the platforms. As an Intern you are accountable for all the operational processes in the Trust & Safety team.

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team productivity targets and call and email handling targets
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers and create WOW experience
• Resolve customer complaints via phone, email, chat or social media
• Use outbound means to reach out to customers and verify account information.