Shell Recruitment Drive | Hiring Customer Success Specialist – OTC

Shell Recruitment Drive :-

Shell is hiring candidates for the role of Customer Success Specialist – OTC for the Chennai, India locations. The complete details about Shell Recruitment Drive are as follows.

Company Name:-Shell
Required Education:Minimum bachelor’s degree in any field of study
Required Skills:Value Chain Understanding
Commercial and Business Acumen
Salary Range:Upto INR 5 LPA – 7 LPA
Category:Commercial and Retail
Reference ID:R167985

Top MNCs Hiring ( 100+ Job Openings) , Upload Your Resume 😍
  • Job Position: Customer Success Specialist - OTC
  • Job Location: Chennai, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID: 167985
  • Education Level: Graduation

Qualifications

  • Minimum bachelor’s degree in any field of study
  • Possess strong leadership and teamwork-based experience.
  • Primary freshers, else less than 3 years working experience.
  • Strong proficiency (Read/ Write /Speak) in English and (Read / Speak) in Hindi

Skills & Requirements:

  • Value Chain Understanding (Knowledge)
  • Commercial and Business Acumen (Knowledge)
  • Problem Solving & Analytical (Skill)
  • Managing Customer Experience (Skill)
  • Proven ability to manage multiple priorities to meet stakeholder’s expectations management experience – building and maintaining effective relationships.
  • Able to apply Continuous Improvement behaviors to lead improvement initiatives

Job Description & Responsibilities:

Order Management:

  • Place and amend orders, liaising with fuels & lubricants supply chain & credit service partners as required.
  • Manage delivery of orders – take ownership of delivery status enquiries and troubleshooting; proactively track and update Business Partners as required
  • Handle and resolve all queries from Customers.
  • Schedule standard and non-standard orders
  • Process Returned Product

Credit Management:

  • Block Order Management – Monitor open orders, review order status and action blocked orders.
  • Handle basic Customer credit enquiries on cash allocation and debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash, and non-cash security handling.

Dispute Management:

  • Own the end-to-end Disputes process, which includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.

Feedback and Issues:

  • Manage Customer complaints, feedback, and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers.
  • Manage and monitor Retailer/Distributor/Reseller complaints through to resolution.
  • Ensure ordering issues are visible and managed in accordance to service level agreement.

Online Services Support and Setup:

  • Support and proactively encourage uptake and utilization of online services.
  • Act as first level support for system interface errors.
  • Assist in online services setup for system-to-system setup with existing Customers.
  • Work with Customer IT teams to resolve issues and manage internal processes.

Skills Required

Customer Enquiries

  • Handle and resolve a range of front-line Customer enquiries including complaints, feedback and offers.
  • Escalate where appropriate and in collaboration with other service providers to ensure Customer outcomes.
  • Handle new business and various queries from Customers.

Loyalty Management

  • Manage the Retail Loyalty Customer Experience
  • Handle transaction queries, self-serve queries and general loyalty related enquiries.
  • Process Customer loyalty registration, requests, and complaints.

Others:

  • Build strong relationship and deliver effective e2e analysis with Leadership/all key stakeholders.
  • Drive Continuous Improvement Culture, identify, align and implement improvement initiatives with all key stakeholders.

Shell Recruitment Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

Apply for Other Off-Campus Jobs
Electronic Arts Recruitment Drive | WFH(Hybrid)
Fresher Jobs At Accenture | Any Graduation can Apply
Work from Home Job Vacancies At Cognizant
Software Engineer Job Vacancies At Flex
Amazon Recruitment Drive | Hiring Cloud Support Associate

WhatsAppJoin us on
WhatsApp!