S&P Global Software Development Job Alerts – Apply Soon!

Qualifications

Basic Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or Engineering, or equivalent work experience.
• 3-6 years’ experience in ServiceNow configuration, development, and management.
• Hands-on experience launching and managing multiple ITSM services.
• Demonstrable experience piloting and driving new modules and functionality.
• Strong ServiceNow development and scripting skills, particularly in JavaScript.
• Experience using the ServiceNow Glide JavaScript libraries.
• Experience with custom layouts using AngularJS.
• Demonstrable experience in scoped application development.
• Ability to take initiative without explicit direction.
• Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones.
• Proven ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Excellent problem-solving skills and attention to detail.
• Experience in integrating third-party applications with ServiceNow.
• Familiarity with Agile development methodologies and practices.

Additional Preferred Qualifications:

• Experience with ServiceNow upgrades or worked on ITSM and SRM modules with end-to-end deployment of code.
• Good communication skills, able to articulate challenges, blockers, and queries to stakeholders.
• Demonstrable experience in scoped application development.
• Ability to work effectively in cross-functional and multi-national teams, with a preference for working in the 12-9 PM IST window.
• Certifications like ITIL or CIS-ITSM will be a plus point.

Responsibilities and Impact:

• Play a critical role in driving the strategic direction and continual development of the ServiceNow platform.
• Collaborate with ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders.
• Support the maturation of the ServiceNow platform by leveraging a diverse background in ITSM processes and mature implementations.
• Partner with Business Analysts and ITSM Process Leads to strategize, plan, and execute both regular and transformative updates.
• Assist in major project initiatives, enhancements, analysis, and provide day-to-day support.
• Adopt a flexible, agile approach to adapt to changing business needs and requirements.
• Contribute to business-as-usual updates, transformational initiatives, and platform health/stability activities to increase end-user productivity globally.
• Report to the ServiceNow Platform Lead and play an instrumental role in evolving ServiceNow offerings and providing innovative technical solutions to modernize the end-user experience.
• Play a key role within the ServiceNow development team, providing sound and scalable development/configuration recommendations that meet business requirements.
• Drive and support automated processes within ServiceNow to facilitate efficient business processes.
• Work within Agile methodologies to ensure efficient project execution.
• Integrate with and support the QA automation team’s activities to ensure quality deliverables.
• Partner with the UX team to drive improvements to the overall user experience, including UI, processes, and information architecture.
• Keep abreast of developments in the ServiceNow platform and best practices to ensure cutting-edge solutions.
• Create resilient processes and applications that are dependent upon external APIs.
• Write and evaluate technical and functional requirements to ensure comprehensive project documentation.