Technical Support Job Vacancies At Konecranes | Fresher Hiring

Qualifications

Global IT Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English

Looking for Trainee- Global IT Technical Support

IT skills:

• 0-1 years of experience in Windows environment.
• Good knowledge of OS, Network and Applications.
• Familiarity with iOS, Android, Windows and other mobile operating systems
• Knowledge on SCCM is preferred.
• Bachelor’s Degree in computer/IT field.

General skills

• Customer Service-Minded attitude.
• Good Presentation and communication skills.
• Ability to learn and share knowledge with other team members.
• Be a good communicator and good listener within the team.
• ITIL knowledge is preferred.
• Ability to coordinate with multiple teams.
• Willing to work in 24×7 shift environment.
• Awareness of ISO 14001 & 45001 Standards

Your key responsibilities:

• Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
• Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.
• Adopt IT processes and policies during day to day support.
• Handling IT project activities assigned to you.
• Identify and communicate the problem areas based on the incoming incidents.
• Assistance during User Acceptance Test