Trigent Software Off Campus Hiring

Qualifications

Required Qualifications & Skills:-

• Must have Skills :
• Service Desk Management, SSI
• Service Desk Voice Support NON SSI
• Good to Have Skills : SSI: NON SSI:
• Experience: Fresher – 2 Years
• Technical Experience :
• Incident management and usage of ticketing tools
• Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
• One to three years of experience
• Minimum one year of experience in Service Desk domain supporting global customers

Professional Attributes :

• Excellent verbal and written communication skills with email etiquette and customer service skills
• 24×7 Support, mostly night shifts and rotation are ONLY as per project requirement
• 5 days working per week with two weekly offs based on roster
• Key Responsibilities:-
• Act as the ongoing interface between the client and the system or application.
• Dedicated to quality, using exceptional communication skills to keep our world class systems running.
• Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• L1 Service Desk Call taking profile
• Respond to the issues reported by customer predominantly through voice and emails, chat, etc
• Identify, investigate, and diagnose the issue
• Provide resolution to customer based on in scope processes
• Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group
• Achieve client  defined targets