Trigent Software Off Campus Hiring is hiring candidates for the role of Service Desk Management for the Bangalore, Karnataka, India location. The complete details about Trigent Software Off Campus Hiring are as follows.
Qualifications
Required Qualifications & Skills:-
- Must have Skills :
- Service Desk Management, SSI
- Service Desk Voice Support NON SSI
- Good to Have Skills : SSI: NON SSI:
- Experience: Fresher – 2 Years
- Technical Experience :
- Incident management and usage of ticketing tools
- Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
- One to three years of experience
- Minimum one year of experience in Service Desk domain supporting global customers
Professional Attributes :
- Excellent verbal and written communication skills with email etiquette and customer service skills
- 24×7 Support, mostly night shifts and rotation are ONLY as per project requirement
- 5 days working per week with two weekly offs based on roster
- Key Responsibilities:-
- Act as the ongoing interface between the client and the system or application.
- Dedicated to quality, using exceptional communication skills to keep our world class systems running.
- Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- L1 Service Desk Call taking profile
- Respond to the issues reported by customer predominantly through voice and emails, chat, etc
- Identify, investigate, and diagnose the issue
- Provide resolution to customer based on in scope processes
- Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group
- Achieve client defined targets
Skills Required
Trigent Software Off Campus Hiring Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
