Unisys Off Campus Recruitment

Unisys Off Campus Recruitment Unisys is hiring candidates for the role of Service Desk Associate – Fresher (International Voice Support) for the Bangalore, KA, India location. The complete details about Unisys Off Campus Recruitment are as follows.

Job Position: Service Desk Associate – Fresher (International Voice Support)
Job Location: Bangalore, KA, India
Salary Package: As per Company standards
Full/Part Time: Full Time
Req ID:
Education Level: Graduation

Qualifications

Unisys Off-Campus Recruitment

Minimum Education Required:-

Minimum qualification for any Engineering or Non-Engineering Graduates (2021 and 2022 Batches)
Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
Skills, Experience & Qualifications: Fresher

You will be successful in this role if you have the Key Skills:-

Excellent verbal and written communication.
Good Knowledge of Operating Systems, Hardware, Networking and MS Applications
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Multitasking and coordination skills
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Willingness and ability to work in shifts (24 x 7)

Job Description & Responsibilities:-

The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.

First point of contact for all end user-reported issues or requests
Typically provides technical support for Internal and External customers
Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Takes end to end Ownership of End User Issues till resolution and follow-up as mandated by the process requirements
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Maintains call quality and response times as per the agreed SLAs. Maintains records of calls and ensures all cases are updated in the system
Support multiple clients through customer service professionalism and insight