Validus Work From Home Opportunity | Operations Executive

Qualifications

• Minimum Diploma holder
• 1-2 years of experience
• Remote work – Singapore time
• Back office
• Effective team player with good interpersonal and communication skills. Able to articulate your thoughts clearly
• Results and service-oriented; able to work independently, sometimes under pressure
• Good analytical and organizational skills
• Have Advance Microsoft Excel/Google Sheets (including pivot tables, lookups, data tables)
• Proficiency in English language is a must.
• Able to work independently as well as being effective as a team player.

Roles & Responsibilities:-

• Participate in general operations processing functions, including client onboarding, account servicing, document management, etc
• Experience in loan processing (including and not limited to loan application, disbursement, repayment, refund, credit admin, etc.) is an advantage
• Ensure timely and prompt processing as per committed SLA
• Ensure processes and controls adheres to guidelines (internal, regulatory, etc.)
• Ensure timely and effective escalation of potential issues and resolution
• Work closely with various internal and external stakeholders (Front Office, Compliance, Credit, etc.) to complete required processing and resolve issues arising
• Answer queries on operational processes
• Participate in process reviews (including mapping of processes) and system enhancements (requirements gathering, testing, etc.)
• Create and maintain operations procedures