Work From Home Jobs Vacancies At Genea

Qualifications

Qualifications:

• High school diploma or general education degree (GED), or 1-3 years related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Knowledge and prior use of Microsoft applications such as Team, Excel, Word, and Outlook
• Data entry in 10-key pad, keyboard typing.

Competencies:

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Job Overview:

The Invoice Support Specialist I assist the Submeter Billing department by helping to ensure high level customer support through ensuring accuracy, completeness, timely entry, and validation of data in various business systems.

Duties and Responsibilities:

• Accurately enter meter reading and billing information
• Accurately enter main utility information and other billing and usage information into a variety of reports / formats
• Communicate to Customers and Invoice Specialists regarding abnormalities with readings/utility rates entered in the various systems / reports.
• Create Excel and PDF files of reports and invoices, upload files of tenant charges, and email invoices to Customers and Tenants where applicable.
• Track stage of assignments in Microsoft Planner
• Screen and respond to Customer calls coming in regarding Submeter Billing inquiries.
• Provide courteous and helpful direction for clients to the party that they need to speak with
• Assist with research related to rates required for invoice generation.
• Provide training to entry-level team members as needed.
• Communicate to other staff members of availability to perform additional tasks.
• Participate in company / team meetings.
• Assist with efforts to streamline processes.
• Perform other related duties as assigned by management.