Zoho Recruitment Drive :-
Zoho is hiring candidates for the role of Technical Support Engineer for the Chennai, India location. The complete details about Zoho Recruitment Drive are as follows.
Qualifications
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Excellent verbal and written English communication skills
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Attention to detail and a strong desire to learn
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Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
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Should be flexible with all modes of Support – Email, Live chat and Calls
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Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
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Basic knowledge of Networking and Active Directory.
Roles & Responsibilities:-
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Answer customer queries about product features and capabilities through phone, e-mail & chat.
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Efficiently troubleshoot technical issues reported by customers and assist them with in-product and third party configurations.
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Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt resolution.
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Work closely with the Engineering and Product Management teams to escalate critical issues and provide suggestions for product enhancement.
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Coordinate with various internal teams during an incident, communicate the status effectively till resolution.
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Consistently meet SLA and other key performance metrics.
Skills Required
Zoho Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
