Zoho Recruitment Drive :-
Zoho is hiring candidates for the role of Technical Support Engineer for the Chennai, India location. The complete details about Zoho Recruitment Drive are as follows.
Qualifications
- Excellent verbal and written English communication skills
- Attention to detail and a strong desire to learn
- Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
- Should be flexible with all modes of Support – Email, Live chat and Calls
- Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
- Basic knowledge of Networking and Active Directory.
Roles & Responsibilities:-
- Answer customer queries about product features and capabilities through phone, e-mail & chat.
- Efficiently troubleshoot technical issues reported by customers and assist them with in-product and third party configurations.
- Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt resolution.
- Work closely with the Engineering and Product Management teams to escalate critical issues and provide suggestions for product enhancement.
- Coordinate with various internal teams during an incident, communicate the status effectively till resolution.
- Consistently meet SLA and other key performance metrics.
Skills Required
Zoho Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
