Zoho Recruitment Drive | Hiring Technical Support Engineers

Zoho Recruitment Drive :-

Zoho is hiring candidates for the role of Technical Support Engineer for the Chennai, India location. The complete details about Zoho Recruitment Drive are as follows.

  • Job Position: Technical Support Engineer
  • Job Location: Chennai, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Graduation


  • Excellent verbal and written English communication skills
  • Attention to detail and a strong desire to learn
  • Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
  • Should be flexible with all modes of Support – Email, Live chat and Calls
  • Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
  • Basic knowledge of Networking and Active Directory.

Roles & Responsibilities:-

  • Answer customer queries about product features and capabilities through phone, e-mail & chat.
  • Efficiently troubleshoot technical issues reported by customers and assist them with in-product and third party configurations.
  • Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt resolution.
  • Work closely with the Engineering and Product Management teams to escalate critical issues and provide suggestions for product enhancement.
  • Coordinate with various internal teams during an incident, communicate the status effectively till resolution.
  • Consistently meet SLA and other key performance metrics.

Skills Required

Zoho Recruitment Drive Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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