Zolo Internship Opportunity :-
Zolo is hiring candidates for the role of Customer Service Intern for the Bengaluru, Karnataka, India locations. The complete details about Zolo Internship Opportunity are as follows.
| Company Name:- | Zolo |
| Required Education: | Recent graduates (or) Currently pursuing a degree in Business, Communications, or a related field |
| Required Experience: | Freshers |
| Required Skills: | Proficiency in Microsoft Office (Word, Excel, PowerPoint) Familiarity with CRM systems is a plus. |
| Salary Range: | INR 15000/- per month |
| Area of Interest: | Customer Support |
| Job Type: | On-site – Internship |
| Internship Duration: | 03 months |
Qualifications
Education: Currently pursuing a degree in Business, Communications, or a related field. Recent graduates may also be considered.
Skills Required:
- Strong communication skills, both written and verbal.
- Basic analytical skills and attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems is a plus.
- Eagerness to learn and a proactive approach to problem-solving.
Key Roles & Responsibilities:
1. Assist in Monitoring Customer Interactions:
- Observe and review customer interactions to identify common issues that lead to escalations.
- Support the team in tracking and documenting escalation cases.
2. Data Collection and Analysis:
- Collect data on customer interactions, complaints, and escalation trends.
- Assist in analyzing data to identify patterns and potential areas for improvement.
3. Support Escalation Prevention Initiatives:
- Help develop and implement strategies to address recurring issues and reduce escalations.
- Collaborate with the customer support team to test and refine escalation prevention tactics.
4. Customer Interaction Assistance:
- Handle basic customer queries and support requests under the supervision of experienced team members.
- Assist in resolving customer issues effectively to prevent escalation.
5. Feedback and Reporting:
- Compile and report feedback from customers and team members to help identify improvement areas.
- Prepare regular reports on escalation trends and contribute to discussions on enhancing customer support strategies.
6. Process Improvement:
- Identify and suggest improvements to existing customer support processes and procedures.
- Assist in documenting best practices and creating resources to help reduce escalations.
7. Learning and Development:
- Participate in training sessions and workshops to develop customer service skills and knowledge.
- Seek feedback from mentors and supervisors to improve performance and understanding of the role.
Skills Required
ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing.
Zolo Internship Opportunity Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
